Refund policy
Refund policy
Refund & Return Policy
Thank you for shopping at Artipaw Studio. Due to the personalized nature of our products, please review our return and refund policy carefully.
1. Cancellation Policy
Since we begin working on your custom design immediately:
Since we begin working on your custom design immediately:
- You may cancel your order for a full refund only if the design has not yet been confirmed or production has not started.
- Once you have approved the design proof or production has begun, we cannot accept cancellations.
2. Returns & Exchanges
Because our items are made-to-order specifically for you, we do not accept returns or exchanges for "change of mind" or ordering errors (e.g., providing the wrong photo).
However, we stand by our quality:
Because our items are made-to-order specifically for you, we do not accept returns or exchanges for "change of mind" or ordering errors (e.g., providing the wrong photo).
However, we stand by our quality:
- Damaged or Defective Items: If your item arrives damaged or differs significantly from the approved design, please contact us within 30 days of delivery with photos of the issue.
- Resolution: We will offer a free replacement or a full refund for verified quality issues.
3. Return Address
For any authorized returns (e.g., defective items), please contact us at mailto:CBBDodo@outlook.com to receive the correct return shipping instructions and address.
For any authorized returns (e.g., defective items), please contact us at mailto:CBBDodo@outlook.com to receive the correct return shipping instructions and address.
4. Refund Processing
Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect the returned item (if applicable).
Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect the returned item (if applicable).
